Privacy Policy
How we protect and handle your data
Last updated: January 29, 20261. Information We Collect
We collect information to provide and improve our revenue collection services:
Personal Information:
- Name, email address, and contact details
- Business information and registration details
- Payment information and transaction history
- Account credentials and access logs
Usage Data:
- Service usage patterns and preferences
- Device and browser information
- IP addresses and location data
- Performance and error logs
2. How We Use Your Information
Your information helps us provide and improve our services:
- Process payments and manage subscriptions
- Provide customer support and technical assistance
- Send important service updates and notifications
- Analyze usage patterns to improve our platform
- Ensure security and prevent fraudulent activities
- Comply with legal and regulatory requirements
3. Data Security
We implement comprehensive security measures:
- Encryption: All data is encrypted in transit and at rest
- Access Controls: Role-based access with multi-factor authentication
- Regular Audits: Security assessments and penetration testing
- Compliance: ISO 27001 and SOC 2 Type II certified
- Backups: Regular encrypted backups with disaster recovery
4. Data Sharing and Disclosure
We do not sell your personal information. We may share data only in these circumstances:
- Service Providers: With trusted partners who help operate our service
- Legal Requirements: When required by law or to protect rights
- Business Transfers: In case of merger, acquisition, or sale
- Consent: With your explicit permission
5. Payment Information
Your payment data is handled with the highest security standards:
- Payment information is processed by PCI DSS compliant providers
- We do not store complete credit card numbers
- All payment data is encrypted and tokenized
- Payment processing complies with industry security standards
6. Data Retention
We retain your data for as long as necessary:
- Active Accounts: Data retained while account is active
- Legal Requirements: Some data retained for regulatory compliance
- Backups: Encrypted backups retained for disaster recovery
- Deletion: Data deleted upon request or account closure
7. Your Rights
You have control over your data:
- Access: Request a copy of your personal data
- Correction: Update or correct your information
- Deletion: Request deletion of your data
- Portability: Export your data in a portable format
- Objection: Object to certain data processing activities
8. Cookies and Tracking
We use cookies and similar technologies:
- Essential Cookies: Required for basic platform functionality
- Analytics Cookies: Help us understand usage patterns
- Preference Cookies: Remember your settings and preferences
- Marketing Cookies: Used only with your consent
9. International Data Transfers
Your data may be transferred to and processed in countries other than your own:
- All transfers comply with applicable data protection laws
- We use Standard Contractual Clauses for international transfers
- Data is protected with appropriate safeguards
10. Children's Privacy
Our service is not intended for children under 13. We do not knowingly collect personal information from children under 13.
11. Changes to This Policy
We may update this privacy policy periodically:
- Material changes will be notified via email
- Policy updates will be posted on this page
- Your continued use constitutes acceptance of changes
12. Contact Us
For privacy-related questions or requests:
Data Protection Officer
Email: privacy@revenuehub.com
Phone: +254 700 000 000
Mailing Address
RevenueHub SAAS
Data Protection Office
Nairobi, Kenya